Facilitation is an essential life skill, that is used to:
- identify issues
- resolve problems
- encourage productive interaction
- develop accurate objectives
- define the scope of change projects
- encourage and empower contributions in a safe, non-threatening environment
- engage stakeholders
Solid facilitation skills support organisations by enabling people to work in a collaborative, participative way to tackle key issues and make fundamental decisions. Effective facilitation can make the difference between a poor and a brilliant decision. It can make the difference between a solution that has hidden problems and one that is robust.
Who are Facilitators?
A facilitator provides a method and a means to deliver answers to complex issues in an operational context without necessarily being a subject matter expert. S/he needs to balance time, the degree of uncertainty of the issues and the process maturity of the organisation/group – and help the task leader to find the best possible process.
Facilitators must use the right model/tool in the right place to get the most helpful answer, allowing groups to make decisions and reach a lasting, robust agreement which has commitment and buy-in. They must understand the continuum of decision-making and change which identifies the best tool or technique to use depending on the seriousness/significance of the decision/situation, the time factor and the need for the workforce – emotionally and mentally – to commit to the decision.
Being a facilitator for groups, meetings and events requires skills and knowledge of the principles and concepts involved.
Based on the publication “Facilitation: Develop Your Expertise” by Tony Mann, an internationally recognised leader in the area of facilitation, this course takes you through the Process Iceberg® methodology and equips individuals with valuable tools, techniques and skills to become and effective facilitator.
This course provides you with the skillset to help:
- enhance productivity and project management delivery
- enable effective problem solving and stakeholder engagement; and
- encourage more effective business process improvement activity.
Managers, Project Managers, Change Agents, Business Analysts, Business and IT Professionals and aspiring Facilitators who need to achieve outcomes related to their specialist area through group collaboration and participation.
It is also relevant to other key individuals who work in teams to address issues, and to leaders at all levels who have to achieve real business outcomes through groups or teams of people.
The Practitioner certification confirms you have achieved sufficient understanding to apply and tailor Facilitation principles and practices to situations addressing Tasks in Uncertainty.
A successful Practitioner candidate should be able to apply Facilitation principles, Tools and Techniques to groups as they work on real Tasks.
The coursework is approximately 13 hours plus homework.
When this course is completed in the classroom (Instructor-Led) it is covered over 2 days with the exam completed at the end of Day 2.
- Apply Process Iceberg® thinking to help a group achieve its goals
- Recognise where facilitation is or is not an appropriate response to organisational needs and work effectively with strategic information to apply facilitation in organisation settings
- Design a facilitated event
- Work effectively with other Facilitators to apply facilitation in larger group settings
- Respond to situations which arise during an event, making good process decisions which secure task outcomes
- Develop effective interaction and decision-making in the group by using appropriate communication tools.
- 2.5 hour Objective Testing Multiple Choice Question Exam comprised of 80 questions.
- Restricted open book – Tony Mann’s Facilitation: Develop Your Expertise may be used in the exam, and the Candidate Guide to Exam Text
- Requires 50% pass to attain Change Management Practitioner certification
Passing the Foundation
- Exam is a pre-requisite for the Practitioner Exam
- Exams will either be held in class or online depending on your study mode and preference.
Note: our team will explain the options and process in detail with you.
Participants must have completed the APMG-International FacilitationTM Foundation course and successfully passed the exam, before commencing the APMG-International FacilitationTM Practitioner course and exam.
- Live Interaction
- e-Learning supported (where appropriate)
- Self-paced or trainer-led
- Available anywhere
- Learn anytime
- Available on any device
- Flexible learning
- Classroom-based and/or virtual-training
- Combination of flexible learning and set workshops