Facilitation is an essential life skill, that is used to:
- identify issues
- resolve problems
- encourage productive interaction
- develop accurate objectives
- define the scope of change projects
- encourage and empower contributions in a safe, non-threatening environment
- engage stakeholders
Solid facilitation skills support organisations by enabling people to work in a collaborative, participative way to tackle key issues and make fundamental decisions. Effective facilitation can make the difference between a poor and a brilliant decision. It can make the difference between a solution that has hidden problems and one that is robust.
Who are Facilitators?
A facilitator provides a method and a means to deliver answers to complex issues in an operational context without necessarily being a subject matter expert. S/he needs to balance time, the degree of uncertainty of the issues and the process maturity of the organisation/group – and help the task leader to find the best possible process.
Facilitators must use the right model/tool in the right place to get the most helpful answer, allowing groups to make decisions and reach a lasting, robust agreement which has commitment and buy-in. They must understand the continuum of decision-making and change which identifies the best tool or technique to use depending on the seriousness/significance of the decision/situation, the time factor and the need for the workforce – emotionally and mentally – to commit to the decision.
Being a facilitator for groups, meetings and events requires skills and knowledge of the principles and concepts involved.
Based on the publication “Facilitation: Develop Your Expertise” by Tony Mann, an internationally recognised leader in the area of facilitation, this course takes you through the Process Iceberg® methodology and equips individuals with valuable tools, techniques and skills to become and effective facilitator.
This course provides you with the skillset to help:
- enhance productivity and project management delivery
- enable effective problem solving and stakeholder engagement; and
- encourage more effective business process improvement activity.
Managers, Project Managers, Change Agents, Business Analysts, Business and IT Professionals and aspiring Facilitators who need to achieve outcomes related to their specialist area through group collaboration and participation.It is also relevant to other key individuals who work in teams to address issues, and to leaders at all levels who have to achieve real business outcomes through groups or teams of people. The Foundation certification provides you with sufficient knowledge and understanding of the course texts to contribute effectively as a Process Aware member of a group tackling a Task.
The coursework is approximately 33 hours plus homework.
When this course is completed in the classroom (Instructor-Led) it is covered over 5 days.
- The Foundation exam is completed at the end of Day 3.
- The Practitioner exam is completed at the end of Day 2.
- Understand the theory and practice behind the Process Iceberg® methodology and how to utlise and put in practice skills learnt within your working environment
- Help a group achieve its task objectives and become more productive
- How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group
- How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness
- Access a variety of feedback models that build confidence and new skills
- How to recognise behaviours of individual group members which indicate particular personality types and related preferences
- How to describe how to use the Process Iceberg® model to avoid and address problems in meetings
- How to list the key characteristics of an effective Facilitator
- How to manage, lead and facilitate team members and enable them to identify issues and develop solutions
- Inspire your teams with creative thinking models.
- 40 minute 50 question
- Multiple Choice Question
- Closed book – no materials are allowed to complete this exam
- Requires 50% pass to attain Foundation certification
Note: our team will explain the options and process in detail with you.
This course has no prerequisites however some exposure to working with and/or in groups is useful.
- Live Interaction
- e-Learning supported (where appropriate)
- Self-paced or trainer-led
- Available anywhere
- Learn anytime
- Available on any device
- Flexible learning
- Classroom-based and/or virtual-training
- Combination of flexible learning and set workshops